Last Updated: [Insert Date]

Hey riders! We want you to be as stoked about your gear as you are about hitting the slopes or the streets. If something’s not right with your order, we’ve got your back with our simple returns process.

Our Return Policy

You may return most items within 15 days of delivery for a full refund or exchange. All returned items must be:

  • In original condition (unworn, unwashed, with tags attached)
  • In original packaging
  • Accompanied by proof of purchase

Non-Returnable Items

For safety reasons, we cannot accept returns on:

  • Helmets (once removed from original packaging)
  • Pads that show signs of use or have been removed from packaging

These items may only be returned if defective and in original, unopened packaging.

How to Return an Item

  1. Contact Us within 15 days of delivery at [email protected] with your order number and reason for return
  2. We’ll email you a Return Authorization Number (RAN) and shipping instructions
  3. Package your item securely with the RAN clearly visible on the outside
  4. Ship your return to:
    Outlet Sport Top Bottom Store Returns
    3186 Riggs Rd
    Erlanger, US 41018
  5. Once received, we’ll process your refund or exchange within 3-5 business days

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service as we can’t be responsible for items lost in transit.

Refund Timeline & Methods

Refunds will be processed to your original payment method within:

  • Credit cards (Visa, MasterCard, JCB): 5-10 business days after we process your return
  • PayPal: 3-5 business days after we process your return

Shipping fees are non-refundable unless the return is due to our error.

Exchanges

Want a different size or color? Here’s how exchanges work:

  1. Follow the standard return process above
  2. In your email, specify the replacement item you’d like
  3. If the replacement costs more, you’ll pay the difference
  4. If it costs less, we’ll refund the difference

Note: Exchanges are subject to product availability.

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Outlet Sport Team,

I would like to return/exchange the following item from my order #[Your Order Number]:

Item Name: [Product Name]
Reason for Return: [Size Issue/Defective/Wrong Item/Other]

For exchanges, I would like: [New Item Details if Applicable]

Please send me the return authorization and instructions.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Damaged or Defective Items

If your gear arrives damaged or defective, contact us immediately at [email protected] with photos of the issue. We’ll send a replacement ASAP or issue a full refund – your choice!

Pro Tip: Save yourself time by including all required information in your first email – order number, item details, and clear photos if there’s an issue.

Questions? Our support crew is always ready to help at [email protected].

Keep riding hard and shopping easy!
– The Outlet Sport Top Bottom Crew