Hey riders! At Outlet Sport Top Bottom Store, we want your shopping experience to be as smooth as your ride. Here’s everything you need to know about getting your gear and what to do if something’s not quite right.

Shipping Information

Order Processing

We get your order ready to ride in 1-2 business days (excluding weekends and holidays).

Shipping Options

Standard Shipping (Recommended)
– Carrier: DHL or FedEx
– Delivery time: 10-15 business days after shipment
– Flat rate: $12.95 USD
– Tracking included

Free Shipping
– Carrier: EMS
– Delivery time: 15-25 business days after shipment
– Available for orders over $50
– Tracking included

Note: Delivery times may vary slightly depending on your location and customs processing. We don’t ship to some remote areas and parts of Asia.

International Shipping

We ship worldwide (except certain Asian and remote regions). All prices are in USD, and customers are responsible for any customs fees or import taxes.

Our Return Policy

We stand behind our gear, but if something’s not working for you, here’s how we make it right:

Return Basics

  • 15-day return window from delivery date
  • Items must be in original condition (unworn, unwashed, tags attached)
  • Original packaging required
  • Proof of purchase needed

Non-Returnable Items

For your safety, we can’t accept returns on:

  • Helmets once removed from original packaging
  • Pads showing signs of use or removed from packaging

These items may only be returned if defective and in original, unopened packaging.

How to Return an Item

  1. Contact Us within 15 days at [email protected] with your order number and reason for return
  2. We’ll email you a Return Authorization Number (RAN) and shipping instructions
  3. Package your item securely with the RAN clearly visible
  4. Ship to: Outlet Sport Top Bottom Store Returns, 3186 Riggs Rd, Erlanger, US 41018
  5. We’ll process your refund or exchange within 3-5 business days after receiving your return

Return Shipping

Customers cover return shipping unless the item is defective or incorrect. We strongly recommend using a trackable service – we can’t be responsible for items lost in transit.

Refund Timeline & Methods

Refunds go back to your original payment method:

  • Credit cards (Visa, MasterCard, JCB): 5-10 business days after we process your return
  • PayPal: 3-5 business days after we process your return

Note: Original shipping fees are non-refundable unless we made an error.

Exchanges

Need a different size or color? Here’s how:

  1. Follow the standard return process above
  2. In your email, specify what replacement you want
  3. We’ll handle any price differences (you pay more or we refund the difference)

Exchanges depend on product availability – we’ll contact you if your choice isn’t in stock.

Damaged or Defective Items

If your gear arrives damaged or defective, email us immediately at [email protected] with photos. We’ll send a replacement or issue a full refund – your choice!

Pro Tip

Save time by including all needed info in your first email:

  • Order number
  • Item details
  • Clear photos (for damaged items)
  • Your preferred solution

Need Help?

Our support crew is always ready to assist at [email protected].

Keep riding hard and shopping easy!
– The Outlet Sport Top Bottom Crew