Term and Conditions

Last Updated: [Insert Date]

Welcome to Outlet Sport Top Bottom Store! These Terms and Conditions outline the rules and regulations for using our website (sporttopbottom.com) and purchasing our products. By accessing this website and placing an order, you agree to these terms in full.

1. General Information

1.1 About Us

Outlet Sport Top Bottom Store is an online retailer specializing in motorcycle apparel and protective gear. Our store is located at 3186 Riggs Rd, Erlanger, US 41018.

1.2 Eligibility

To place orders on our website, you must:

• Be at least 18 years old or have parental consent
• Reside in a country we ship to (we currently don’t ship to certain Asian countries and remote regions)
• Have a valid payment method we accept (Visa, MasterCard, JCB, or PayPal)

1.3 Website Use

By using our website, you agree to:

• Provide accurate and current information
• Not use our site for any illegal purpose
• Not attempt to gain unauthorized access to our systems

2. Products and Services

2.1 Product Descriptions

We strive for accuracy in our product descriptions, but colors may vary slightly due to monitor settings. All measurements are approximate.

2.2 Product Availability

All items are subject to availability. If an item becomes unavailable after you place your order, we’ll notify you and either cancel that item or offer alternatives.

2.3 Safety Notice

Our protective gear (especially helmets and pads) must be properly fitted to be effective. We’re not responsible for injuries resulting from improper use or fit of our products.

3. Orders and Payments

3.1 Order Process

Placing an order involves these steps:

1. Select items and add to cart
2. Proceed to checkout
3. Enter shipping/billing information
4. Review order details
5. Submit payment
6. Receive order confirmation email

Your order isn’t final until we send the confirmation email.

3.2 Pricing

All prices are in USD and don’t include potential customs fees or import taxes, which are the customer’s responsibility.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You authorize us to charge the full amount to your selected payment method at the time of purchase.

3.4 Order Processing

We process orders within 1-2 business days (excluding weekends and holidays). You’ll receive a shipping confirmation with tracking information when your order ships.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping ($12.95 USD): Via DHL or FedEx, delivered in 10-15 business days after shipment
• Free Shipping: Via EMS for orders over $50, delivered in 15-25 business days after shipment

Delivery times are estimates and may vary due to customs processing or your location.

4.2 International Shipping

We ship worldwide except to certain Asian countries and remote regions. International customers are responsible for all customs fees, taxes, and import duties.

4.3 Delivery Issues

If your package appears damaged upon delivery, refuse it or note the damage with the carrier. For missing or delayed packages, contact us at [email protected].

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most items, provided they’re:

• In original condition (unworn, unwashed, with tags attached)
• In original packaging
• Accompanied by proof of purchase

5.2 Non-Returnable Items

For safety reasons, we cannot accept returns on:

• Helmets removed from original packaging
• Pads showing signs of use or removed from packaging

These items may only be returned if defective and in original, unopened packaging.

5.3 Return Process

To initiate a return:

1. Email [email protected] within 15 days with your order number and reason for return
2. We’ll provide a Return Authorization Number (RAN) and instructions
3. Ship items to: Outlet Sport Top Bottom Store Returns, 3186 Riggs Rd, Erlanger, US 41018

Customers cover return shipping unless the item is defective or incorrect.

5.4 Refunds

Refunds are processed within 3-5 business days after we receive your return and are issued to your original payment method. Original shipping fees are non-refundable unless we made an error.

5.5 Exchanges

For size or color exchanges, follow the return process and specify your desired replacement. We’ll adjust for any price differences.

6. Intellectual Property

All content on this website (logos, text, images, etc.) is our property or used with permission and protected by copyright laws. You may not use our intellectual property without written permission.

7. Liability Limitations

7.1 Product Use

Our products are designed for motorcycle use but we’re not liable for injuries resulting from their use. Always follow manufacturer guidelines and local laws.

7.2 Website Operation

We’re not liable for:

• Temporary website unavailability
• Technical issues beyond our control
• Any consequential damages from using our site

7.3 Force Majeure

We’re not responsible for delays or failures in performance resulting from events beyond our reasonable control (natural disasters, wars, pandemics, etc.).

8. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

9. Changes to Terms

We may update these Terms periodically. The current version will always be posted on our website with the effective date.

10. Governing Law

These Terms are governed by the laws of the state of Kentucky, USA. Any disputes will be resolved in the courts of Kenton County, Kentucky.

11. Contact Us

For questions about these Terms or any other concerns:

Email: [email protected]
Mail: Outlet Sport Top Bottom Store, 3186 Riggs Rd, Erlanger, US 41018